How can we help?

Getting started

DoWeMatch is made for iPhone running iOS 17 or later. You do not need an account. Enter a name or alias, add any optional details you want to share, and tap “Seal My Essence”. A birthdate, story, photo, and voice note are all optional.

To update your details, open Settings in the app and choose “Edit my essence”.

My phones are not finding each other

1. Open DoWeMatch on both iPhones and complete each profile.
2. Keep the phones nearby, with Wi-Fi and Bluetooth enabled.
3. Allow Local Network access when iOS asks. If you previously declined, enable it for DoWeMatch in your iPhone’s Settings.
4. Tap “Begin the Ritual” on both phones and keep both apps open while they connect.

There is no need to knock the phones together. If discovery stalls, cancel the ritual on both phones and try again.

My reading looks different, or the server is unavailable

Online readings are generated for the details each person shares, so wording and scores can vary. If the reading service cannot be reached, the app can produce a local fallback reading.

If you changed the “Reading server” setting while testing, clear the custom address to return to the default service. You can use “Test connection” on that screen to check reachability.

Every reading is for entertainment. Scores, cards, and stories are not scientific assessments, predictions, or relationship advice.

I cannot record or transcribe a voice note

Check that DoWeMatch has microphone and speech-recognition permission in your iPhone’s Settings. Keep recordings short, speak clearly, and try again in a quiet place. You can also type a story instead.

The app uses Apple’s speech recognition. On-device processing is used when supported; otherwise speech recognition may need a network connection.

How do I change or remove my information?

You can edit your profile from Settings → Edit my essence. To remove the app’s locally stored profile and recordings, delete DoWeMatch from your iPhone. Use “Delete App”, rather than “Offload App”, which keeps app data. Device backups are managed separately through Apple.

Changing or deleting your local profile does not retract information already shared with another participant or sent for an online reading. For details about processing, retention, and privacy requests, read our privacy policy.

Still need a hand?

Contact us about a technical issue, an inappropriate reading, accessibility, or a privacy concern.